TerraSource Global
  • 10-Jun-2019 (CST)
  • Customer Service
  • Duncan, SC, USA
  • Full Time

Position Summary

The Field Service Technician will support TerraSource customers and internal departments to maximize customer satisfaction with our equipment, while capturing revenue for service whenever possible and driving parts sales. This role could be based anywhere in the southeast United States.  This role involves heavy travel and can be based anywhere in the southeastern United States.

About Us

Headquartered in St. Louis, Missouri, USA, TerraSource Global is a truly global company with sales, engineering, testing and assembly locations strategically located around the world. We have regional sales representatives stationed across six continents to provide local service to the 90+ countries with facilities using our equipment.

As a result of our continually expanding global reach, consistent history of successful installations and integrated network of experienced on-the-ground sales and service professionals, we are proud to have earned the reputation as the reliable equipment and parts provider and trusted technical resource for a wide variety of industry companies.

The TerraSource portfolio encompasses three trusted and long-standing brands, recognized the world over as leaders in performance, innovation and durability: Gundlach Crushers, Jeffrey Rader and Pennsylvania Crusher. The combined equipment portfolio of these flagship brands means we are uniquely positioned to offer real choice to our customers and enable them to find just the right mix of equipment to meet their specific material processing and handling equipment needs.

The combined portfolio of our three flagship brands means our customers have real choice among a comprehensive selection of size reduction equipment, screening and processing machinery, material handling equipment, pneumatic conveyors, feeders, and storage and reclaim equipment. With our outstanding product lines, extensive application expertise and seamless commitment to timely and professional service, TerraSource Global is well positioned to build on our long history of being a preferred solution provider in industries such as power, mining, agriculture, pulp and cement, recycling, steel and aluminum production and industrial waste management.

Essential Duties and Responsibilities include the following:

  • Supervise, advise and train customers on installation, operation and maintenance. Evaluate equipment, identify needs for service or parts and submit request to drive quote volume.
  • Proactively work with customers, sales representatives, and monitor recent orders to identify opportunities for service visits.
  • Complete service visits, generate professional reports, and submit billing in a timely manner.
  • Utilize SalesForce system to submit Quote Requests, manage Service Reports, update Asset data, and collaborate with other departments.
  • Appropriately manage time and resources to minimize overtime and expenses, while generating Value Add Service and Parts Quotes. Identify and advise sales resources on new equipment opportunities at customers.
  • Provide feedback and training on equipment performance and potential improvements to Sales, Engineering, and others in the Field Service Department.

Supervisory Responsibilities

This position does not have any supervisory responsibilities.

Education

Associate's degree (A.A.) or equivalent from a two-year college or technical school in a technical field; or a minimum of 5 year(s) related heavy industrial service experience and/or training; or equivalent combination of education and experience with an emphasis in electrical and mechanical systems.

Skills/Experience

  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions and engineering drawings.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees. Required / Intermediate
  • Ability to utilize mathematical concepts such as fractions, percentages, and ratios in practical situations. Required / Basic
  • Considerable ingenuity and judgment required to deal with factors not easily evaluated, interpret results and make decisions working independently. Required / Expert
  • Generating professional and grammatically accurate technical reports and proposals, not requiring routine review by others. Required / Intermediate
  • Ability to operate general hand tools, measuring devices, air tools, and other common equipment for industrial equipment maintenance. Preferred / Intermediate
  • Must possess a valid driver's license in state of residence and be insurable under company's motor vehicle insurance policy. Required
  • Demonstrated common PC Skills including Microsoft products. Required / Intermediate
  • Experience with SalesForce or similar customer management software. Preferred
  • Must complete annual MSHA Vendor Training. Surface and Underground Vendor Training / Certifications. Required

Travel

  • Employee must be able to travel 80 % of the time. Some international travel required.
  • Work schedule may be adjusted to allow weekdays off when weekends are worked.
  • The TerraSource Bellville, IL or Duncan, SC location will be the base office when not on service calls.

Physical Demands

To perform this job successfully, the physical demands listed are representative of those that must be met by an employee. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to handle and feel, reach with hands and arms, talk and hear. The employee may occasionally be required to crouch. The employee may occasionally lift items as heavy as 50lbs. Specific vision abilities may include the employee's ability to see near and far distances.

DISCLAIMER: The above information on this job description has been designed to indicate the general nature and level of work performed by the employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of any employee assigned to this job. Nothing in this job description restricts management's right to assign duties and responsibilities to this job at any time.

At TerraSource Global, a Hillenbrand Company, we strive to build a diverse workforce through equal opportunity employment that embraces and leverages the differences each individual has to offer. Equal Employment Opportunity/ Affirmative Action Employer of minorities/females/disabled/veterans.

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TerraSource Global
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